Terms & Conditions
General
1. Consultations and quotations are complimentary and are carried out by email, telephone, Zoom or face-to-face (depending on location of Client)
2. A signed contract is required before commencement of a Project. This indicates the Client’s acceptance of Cheryl Aalit Terms & Conditions
3. Cheryl Aalit reserves the right to reject activities or material which is deemed illegal, immoral or objectionable
4. Written quotations will be provided prior to any Project commencing
5. A detailed time report will be provided with the invoice unless the Client requests otherwise
Charges & Payments
1. Work is carried out during standard business hours (9.00 and 17.00 Monday to Friday) and extra fees will be charged for work outside of these hours
2. Fees may be negotiated for high volume or ongoing Work/Projects at the discretion of the Contractor
3. Time frames for a Project or Work will be negotiated with the Client. Quotations of a Project is an approximation and if it is thought that the Project will take longer the Client will be notified as soon as possible
4. The Client understands Cheryl Aalit’ estimated time and cost for completing a Project is an informal calculation and that any adjustments to the amount of a Project, schedule and/or the number or hours and fees is subject to review and renegotiation with the Client when necessary
5. Billable time includes travel time to and from any location (including the Client’s premises), meetings and telephone calls outside of contracted hours and includes the writing and/or reading of correspondence
6. A minimum of one hour will be billed and then in increments of 15 minutes, with time rounded up or down to the nearest quarter of an hour
7. The Project or Work will be invoiced on completion and payment is due within 14 days from the receipt of invoice
8. Invoices will be issued on the last day of every month for ongoing Projects and payment will due within 14 days
9. Failure to pay within 14 days will result in a £25 penalty charge, increasing to £50 if payment is not received within 28 days. An additional £50 charge will be added to the invoice for each additional month that the invoice remains unpaid
10. Any and all costs incurred for chasing and/or recovering the outstanding payment will be added to the account and no further Work will be undertaken
11. A 25% deposit may be required for high volume Work
12. Payment can be made by bank transfer, cash or through Go Cardless
13. Telephone, rail/bus/car travel, printing, stationery, postage and other expenses will be charged separately where incurred
14. Hourly rate will be higher if a Project is required to be completed during evenings, weekends and bank holidays (please see rates)
15. Any Project that is cancelled later than 48 hours in advance will incur a 50% charge
16. In the event of a Project being cancelled/terminated, the Client agrees to pay for all Work completed up to that point
Confidentiality & Data Protection
1. I am compliant with Data Protection policies and am registered with the ICO
2. No information will be made available to any third party and all names, parties and business/personal information is kept strictly confidential
3. All Work is securely stored and saved for one calendar month following a Project where it will then be deleted and/or destroyed, unless otherwise instructed
Personal Promise to Clients
· I promise to conduct your business affairs in a professional manner and avoid behaviour that could bring your business and reputation into disrepute
· I promise to conduct my business affairs based on sound, ethical principles and will communicate fairly and honestly with your clients, associates, employees and suppliers
· I promise to make an honest representation of my skills, experience and qualifications at all times
· I promise to respect the confidentiality of your personal and business practices and recognise your ownership of any intellectual copyright pertaining to your business activities